Help Centre
FAQs
Quick answers about ordering, shipping, returns, payments and order tracking.
Yes, Cash on Delivery is available in Pakistan.
Delivery usually takes 2 to 5 working days depending on destination and courier operations.
Standard shipping is free on orders of PKR 5,000 or more. Orders below the free-shipping threshold are charged according to the delivery zone.
Eligible return requests must be submitted within 7 days of receiving the parcel.
Returns are accepted for an incorrect item, genuine size issue, wrong color, damaged item or material product defect.
No. A correctly supplied product is not returnable only because of a change of mind or personal preference.
After approval, follow the courier instructions provided by Costilay support. For eligible incorrect, damaged or defective shipments, approved return dispatch is handled according to Costilay return instructions.
Open Track My Order from the footer and enter your order number together with the email address or phone number used for the order.
Costilay stores base prices in PKR. Supported country selections can display converted USD, GBP, AED or SAR values using the latest available exchange-rate data used by the website.