Privacy Policy
This policy explains how Costilay handles information when you browse our website, create an account, place an order or contact our support team.
Information We Collect
We collect the information needed to process orders and provide customer support, including your name, email address, phone number, delivery address, account information and order details.
How We Use Your Information
Your information is used for order processing, delivery, customer service, account support, fraud prevention, service improvement and communication about your order.
Payments & Delivery
Where Cash on Delivery is selected, we share only the delivery information reasonably required by our courier or logistics partner to deliver your parcel.
Cookies & Website Preferences
Costilay may use cookies to remember your cart, selected country, currency and basic website preferences. Country selection may also use an IP-based location lookup so the website can show a relevant currency and interface.
Marketing
If you subscribe to promotional emails, we may send product news, offers and store updates. You may ask us to stop promotional communications at any time.
Data Protection
We take reasonable steps to protect customer information. Customer personal information is not sold to advertisers.
Your Choices
You may contact Costilay to request correction of account details or ask questions regarding your personal information.
Policy Updates
We may update this policy when our services, website features or legal requirements change. The latest version published on this page applies to use of the website.